Travel Insurance Facilities Group is one of the largest travel insurance specialists in the UK, offering a full lifecycle service
Their award-winning online solutions and commitment to great customer service have enabled them to grow companies and protect millions of policyholders every year.
But with high-praise comes high-demand. TIF’s assistance and claims handling services saw an influx of calls, from all corners of the world, and they needed interpretation help, fast. That’s when they called LEXXIKA.
When an elderly client in Turkey suffered a head injury, LEXXIKA helped us to communicate with everyone involved, and to get answers quickly.
What our client says
When our client had a stroke in Croatia, LEXXIKA swiftly translated the medical reports. They were so accurate, that we discovered the patient was diagnosed with a brain tumour. This new and invaluable information from LEXXIKA, along with their lightning response, made a huge difference to the client.
Since the beginning, LEXXIKA has been great to work with, and our team has only the highest praise for their services.
As our company grew, so did our need for fast and accurate translation services. We required help from expert linguists in the field to help us bring down client waiting times while maintaining high quality, including precise, accurate translations.
LEXXIKA immediately caught our eye. Their 24-hour service and specialised assistance support enable us to call on the team night or day, for every emergency. LEXXIKA didn’t just offer us a cookie-cutter product. They sat with us, listened to our needs, and created a bespoke service shaped to TIF.
Now, we can handle clients’ phone calls with ease, wherever they’re calling from, in whichever language they speak. But more importantly, we can translate their documents swiftly and accurately, processing their claims as fast as possible, so they can get the urgent care they require.