Translation Case study
Morgan Price is an international healthcare company, acting as a managing general agent on behalf of insurers, and providing comprehensive cover for their members, worldwide.
Winners of the Best International Insurance PMI Provider in 2018, Morgan Price aims to provide peace of mind with simple, competitive products. As their clients are located right around the globe, the company’s claims team requires translations in multiple languages, 24/7. With many translation companies offering a minimum, industry standard, 24-hour turnaround they turned to us for rapid language support.
LEXXIKA work outside of the industry standard, so we can request translations within a certain time frame, including tight turnarounds of around 2 or 3 hours. And they’ve never let us down.
Their knowledge of both the medical and emergency assistance industries ensures they provide fast, accurate translations that help us meet our client needs.
Thanks to LEXXIKA, our claims team can focus on taking care of our customers, keeping everything moving smoothly.
As an international healthcare company, we have a wide range of medical translation needs. From urgent medical reports and client policy certificates to legal insurance protection documents. Our previous translation providers couldn’t work within the timeframes we needed, often taking 48-hours to return a translation. And we frequently had to ‘guesstimate’ when a translation would be back with us. LEXXIKA work outside of the industry standard, so we can request translations within a certain time frame, including tight turnarounds of around 3 hours. And they’ve never let us down.
Accurate translations, convenient document transfer
Thanks to their online portal, we can transfer sensitive information securely, ensuring confidential documents never leave the server environment and remain GDPR compliant. Moreover, they return our docs in exactly the same formatting we sent them. Some translation companies use raw text docs, but LEXXIKA works with our files, whether that’s InDesign or Word. This attention to detail saves us time and makes our life that little bit easier. Their knowledge of both the medical and emergency assistance industries ensures they provide fast, accurate translations that help us meet our client needs.
Speed, accuracy and reliability
LEXXIKA’s service is not only seamless and completely reliable, but they’re also incredibly helpful and polite. Their customer service is superb – they’re clear in their communication and quick to come back to you. Here at Morgan Price, we pride ourselves on excellent customer service for our own clients. Any partner relationship needs to run just as smoothly, so we can preserve our reputation and continue to provide a reliable, efficient service to the people that rely on us when it matters most.
Clients will always feedback if there are issues with a translation’s accuracy. And while that’s occurred with other companies we’ve used, it’s never happened with LEXXIKA. LEXXIKA keeps us informed throughout the process and are committed to the accuracy of unusual phrases or terms, and care about the nuance. We know they want us to be 100% happy and, in turn, our clients are reassured.
We’ll continue to work with LEXXIKA and recommend their fast, efficient, reliable services as the best in the industry.
Find out more about how Lexxika can accelerate your international claims.