LEXXIKA LMA WIN PROVES IT IS SPEAKING MARKET’S LANGUAGE
The Lloyd’s Market Association (LMA) has announced that specialist assistance translation agency Lexxika will be its preferred industry supplier. Lexxika, which has worked exclusively with the insurance industry for over ten years, was selected due to the specialist medical knowledge of its translators, its 24-hour service, secure documentation portal and fixed pricing structure.
The LMA’s General Liability Claims Committee identified a requirement for a reliable, quality translation service, and undertook a review of the services available, with a view to selecting a preferred vendor to offer these services across the Lloyd’s market.
Tim Bowling, Senior Executive at the LMA said, “Having identified the requirement for a top tier translation service that can support both claims and underwriting documentation, the LMA’s General Liability Claims Committee are pleased to support the use of Lexxika. The LMA’s General Liability Claims Committee were particularly impressed by the class-leading SLAs, flat fee structure, coverage of 60-70 languages within 48 hours – but normally completed within one day – and their commitment to work exclusively for Insurers, including existing Lloyd’s carriers.”
Tom Bool, CEO, Lexxika said, “Lexxika was established over ten years ago because the translation industry was failing assistance companies. We identified a need for a specialist translation agency and that has informed everything we have done since. We know that we are working with people in life-or-death situations so we provide a 24-hour service which is totally unique. Common problems the industry was facing when using traditional translation services included inconsistent accuracy, insecure processing – in 2018 alone 17.7 million health documents were lost or stolen – and unpredictable costs with many agencies adding surcharges for urgent requests, low demand languages or medical content. With peoples’ lives at stake, this wasn’t good enough. Lexxika eradicates all of these problems and provides a service that is entirely tailored to the industry.”
Some of the key benefits that Lexxika will be providing to LMA include:
- A 24/7 urgent service as standard
- An average translation turnaround time of less than four hours
- The highest possible levels of data security (including ISO27001 accreditation and a unique secure online portal for document transfers)
- Unrivalled understanding and knowledge, including specialist medical translators and over ten years’ experience working exclusively with the insurance industry