There was a time when you couldn’t visit an industry news site without being bombarded by headlines about GDPR. As the insurance industry and assistance companies established their compliance, things have quietened down. But could all the effort to become compliant be in vain if, as Lexxika Ltd’s CEO Tom Bool fears, translators are leaving patients (and assistance companies) non-compliant and exposed?
“In the rush to outsource medical care during an emergency, translation agencies can seem like small fry when compared to the suppliers of more costly elements such as hospitals, ambulances, hotels and travel. But they pose just as much of a risk to GDPR and HIPAA compliance as the next supplier.
Because Lexxika’s service is established to be used solely by medical and travel assistance companies, we are also well-versed in GDPR and HIPAA compliance. We use a unique industry-leading secure portal and have established best practices to ensure data security for our medical assistance clients. And we have thorough process auditing protocols in place as well as a crisis contingency plan for rapid detection and reporting of leaks – which we’ve never had to use nor should we. But you can begin to see how a generalist translation agency would not be robust enough to cover assistance clients’ GDPR or HIPAA, particularly when every single email presents a security risk.
Under current GDPR regulations, the fine for a data breach is up to 4% of total turnover – the amount that this would add up to for one of the larger insurers is huge – not to mention what could happen should medical data fall into the wrong hands. It is imperative that assistance companies are not leaving themselves open to this by using translation companies who are not structured to protect them.”
In partnership with the assistance sector, Lexxika Ltd – the world’s only translation company devoted to assistance companies – has developed a unique GDPR and HIPAA compliant secure portal for data sharing. Linguists can only work within the portal and cannot download or copy documents. At an agreed point after the completion of the case both the medical report and the translation are irretrievably deleted. Lexxika’s data security is certified to ISO 90001, 27001, and uses data servers that are compliant with ISO 27017 and 27018.
Lexxika is the world’s first translation service tailored to assistance companies by providing 24/7 urgent translation as standard, specialist medical expertise, a vast range of languages and unique data security. For more information visit www.lexxika.co call +44 1603 672880 or email firstname.lastname@example.org
Media Contact Tom Bool, Managing Director, Lexxika Ltd. Tom.email@example.com